Tech Mahindra

Job Description:

Position: Associate - Customer Support Domestic Telecom Back Office Process at Tech Mahindra (BSG Division)

Eligibility:

Any Graduate 

Excellent written & verbal communication skills in English & Tamil or Telugu or Malayalam or Kannada (English + Any 1 Regional Language)

Should have minimum 1 year of work experience in any industry (service certificate / experience letter is mandatory)

Role is to provide e-mail correspondence support to Customers along with Close Looping & Service Request Closure as and when required.

Work Location is Tech Mahindra, Near Ambattur Telephone Exchange, Ambattur, Chennai

Skill Set:

Relevant Experience in written communication / email processes in any industry

Good comprehension & interpretation skills to understand customer issues / complaints and respond in accordance

Adaptive, ready to learn, contribute and deliver consistently under pressure

Good interpersonal skills, including the ability to deal with people from a wide range of backgrounds, ages and temperament 

Excellent skills on MS Word & Excel

Good Typing Speed

Customer Oriented bent of mind with good analytical skills

Mandatory:

Good Written and verbal communication skills

Should have valid service certificates / experience letters of previous employments

Walk In Dates: 16h Sept 2014 to 23rdSept 2014.

Time: 10:00 am to 4:00 pm

Venue : 

Tech Mahindra

90/B1,SBC Tech Park, MTH Road, 

Near Ambattur Telephone Exchange,

Ambattur Industrial Estate,

Chennai 58

Contact Person : Thirumurugan K.

Contact Number: 8124226622

Candidates are required to carry 2 copies of CV along with a Photo Id Proof

Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

 Associate/Senior Associate -(NonTechnical)

Role: Associate/Senior Associate -(NonTechnical)

Keyskills: back office, backoffice, telecom back office, telecom, customer support, cse, csa, tamil, telugu, malayalam, kannada, email, mailing, MS word, excel, typing

Desired Profile:

Education:UG -Any Graduate - Any Specialization 

PG - Any Postgraduate - Any Specialization, Post Graduation Not Required 

Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Company Profile:

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services). Tech Mahindra"s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra"s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting). With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America. Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators. Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Contact Details:

Recruiter Name:RMG-TAG

Contact Company:Tech Mahindra Ltd

Telephone:Not Mentioned

Website:https://www.techmahindra.com

naukri