SMSJOBS

Company Profile:

SMSJOBS (Sukhvarsha Management Services Pvt Ltd) is a leading and fast growing 16 yrs old HR solutions company with strong all India presence thru its several Branches. Its Recruitment Division is serviced by over a Hundred trained professionals . We work with several hundred active clients at any time in several verticals like IT, BPO,Engineering, Health care, Banking, Insurance, Telecom etc. We have strong established practices in most of these verticals.( pl visit www.smsjobs.in).

Designation Director / AVP - RCM Operations

Job Description:

Director / AVP RCM Operations

Qualification: Graduate in Science/ Engineering and Post Graduate/ MBA with

specialization in Business Development / Operations from the leading institutes

Location:Mumbai / Hyderabad

Key Responsibilities:

Financial responsibility for the customer account assigned to the Respective

AVP (including managing SG&A and Gross margins)

Manage the P&L

Drive, sustain EBITDA

Manage high Customer Satisfaction Level

Participate in business development activity

To ensure the clients/customers satisfaction through the project

implementation

To co-ordinate with clients on a regular basis and build rapport with client

with an objective to maintain fruitful relationship and reach business goals

To play key role between client and the company

To develop trouble shooting and problem solving approach

To create appropriate servicing and retention strategies for customers

To provide functional support and direction to the associates and team

leaders on customer support needs

To be up to date with latest Technology

To liaison with other areas of the company affecting technical support

To ensure systems development integration with strategy

To build confidence and trust among the employees for smooth operations

and achieving targets

To create fun and frolic at the work place to achieve the following objectives:

To reduce the stress among the employees

To maintain the efficiency level

For Internal use only

Job Description: Director/AVP RCM Operations

To boost the morale of the employees

To assist the Management in start-up of new projects

To advise the management to explore on the new business opportunities

To contribute to the development of short and long terms strategies business

goals.

Review whether the training needs of all operation employees identified and

training is imparted to bring the level of employees as expected

To monitor the performance of the associates and team leaders and coach

them, if required.

Mentor and assist new hires

Adhere to the norms specified as per the Quality standard

To ensure client satisfaction by the delivery of quality services and quality

products

To maintain zero level non conformity

Interested send your updated profile to vairasamy@smsjobs.in

Desired Profile

Experience 10 - 20 Years

Industry Type BPO / Call Centre / ITES

Role Head/VP/GM-Operations

Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations

Education UG - B.Tech/B.E. - Any Specialization, B.Sc - Any Specialization 

PG - MBA/PGDM - Any Specialization 

DOCTORATE - Doctorate Not Required

Compensation: INR 11,00,000 - 19,00,000 P.A

Location Hyderabad / Secunderabad, Mumbai, Bengaluru/Bangalore, Chennai, Trivandrum

Keywords Strategy, New Business, Business Development Operations, Customer Support, Technical Support, Client Satisfaction, Project Implementation, Customer Satisfaction, New Projects, Target Achievement, Director RCM, Manager RCM, Healthcare

Contact Details:

Contact:Vairasamy.K 

Sukhvarsha Management Services Pvt Ltd 

IInd Fl., East Coast Chambers G N ChettyRoad T 

Nagar 

CHENNAI,Tamilnadu,India 600017

Telephone:9841735743

Job Posted:17 Sep

Reference:Virus_RCM

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