IndusInd Bank

Job Description:

We have an urgent opening for the position of Customer Service Executive - Inbound Process

Experience:- 0 to 5 years Experience

Educational Qualification:- Any Graduate (Must)

Languages Known:-  English, Hindi, any Regional language

Interview Date : 29th September to 4th Oct'14

Time : 10 AM to 5 PM

Venue: IndusInd Bank, Karapakkam Office, Door No. 69, Eshwaran Street, Old Mahalipuram Road, Muthamiz Nagar, Karapakkam, Chennai, Chennai - 600096

Job Role :

Information

1.Enter customer information and process service transactions.

2.Identify and escalate priority issues, route calls to appropriate resource

3.Follow up customer calls where necessary

4.Complete call logs

5.Effectively deal with job stress, angry callers, and upset customers

6.Use the most appropriate way to communicate with different behavior types on the telephone.

7.Apply the elements of building positive rapport with different types of customers over the phone.

8.Apply the proper telephone etiquette to satisfy various customer situations.

9.Apply appropriate actions to effectively control a telephone call.

10.Meets commitments to customers and organization

11.Other duties as assigned.

12.Display Time flexibility towards shifts as per work floor requirements.

Salary:Best in the Industry

Industry: Banking / Financial Services / Broking

Farea: ITES, BPO, KPO, LPO, Customer Service, Operations

Role:Associate/Senior Associate -(NonTechnical)

Keyskills:Customer Service customer care csd customer service executive customer support customer care executive csr cse Phone Banking Phone Banking Officer

Desired Candidate Profile:

Education: UG - Any Graduate, Graduation Not Required 

PG - Any Postgraduate, Post Graduation Not Required 

Doctorate - Any Doctorate - Any Specialization, Any Specialization, Doctorate Not Required

Proficient in relevant computer applications

Knowledge of customer service principles and practices

Knowledge of call center telephony and technology

Customer service experience

Good data entry/keyboard skills

Key Competencies

Verbal and written communication skills

Listening skills

Problem analysis

Problem solving

Customer service orientation

Organizational skills

Attention to detail

Initiative

Judgment

Adaptability

Team work

Stress tolerance

Resilience

Company Profile:

IndusInd Bank 

http://www.indusind.com

IndusInd Bank Ltd. is a Customer-focused, technology-based, ISO 9001:2000 certified new generation private sector Bank with ambitious growth plan is looking for the following position.

Contact Details:

Recruiter Name:HR

Contact Company:IndusInd Bank

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