Job Description:
Plans and performs technical activities to service the customer and brings expertise to customer site on need basis.
Main Responsibility Area
Plans and executes technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. s knowledge in own professional area. May support areas by participating in emergency and 24/7 duty.
Position Description
GDC Technical Radio Access Expert s responsibilities between several CTs or regions or deals with challenging technology areas Preventive Care, Expert Support, On-line SW Change Service, Interoperability testing (IOT) combined NWS/BSO project with Service application area, multiple competence areas e.g. LTE, RAN & Core areas).
Main responsibility areas;
Manage technical projects and technical escalations.
Technical consultant and support for customers network performance and evolution.
Technical sales support for Customer Team.
Manages technical escalations for technical requests, emergency cases and outages internally and towards customer.
Support customers network performance and evolution.
Manages network SW and HW configuration information.
Acts as the prime technical interface towards customer, subcontractors and 3rd party suppliers as well as internally towards several organizations.
Liases closely with customers technical management to ensure close relationship and responsiveness to customer needs
Monitors and reports customers life network performance and acts to ensure networks availability including e.g. customer SLA fulfilment
Support and perform competence development of local technical teams.
Salary: Not Disclosed by Recruiter
Industry: Telecom/ISP
Functional Area: IT Software - Network Administration, Security
Technical Support Engineer
Role: Technical Support Engineer
Keyskills: Technical Sales, Sales Support, Customer Support, Technical Management, Networking, HW configuration, LTE, RAN
Desired Profile:
Bachelors or Master's degree in Telecom, Computer Science or related field.
5-7 years of experience in Managing care teams involved in supporting complex telecommunication solutions.
Customer support experience in projects involving,
GSM: Multicontroller BSC and Transcoder
Flexi BSC
TCSM3i
Flexi Compact BTS
Flexi Multiradio 10 BTS
Flexi EDGE BTS
WCDMA Base Stations
Flexi Multiradio BTS
Flexi Multiradio 10 BTS
Flexi Lite BTS
Radio Network Controllers (RNC)
Multicontroller RNC
RNC2600
LTE Flexi Multiradio LTE BTS
FDD RL20
FDD RL30
FDD RL40
TDD RL15
TDD RL25
TDD RL35
FEMTO 3g Femto Gateway
3G Femto CPE
Excellent experience in working with Tier 2 / 3 network providers.
Good experience in supporting and debugging issues in maintenance window.
Excellent written and communication skills.
Customer Focus and leadership.
Serving mindset and working under pressure.
Decision Making
Valuing Customer
Trust and Empowerment
Quality Orientation
Planning and Organizing
Education:UG -B.Tech/B.E. - Computers, Electronics/Telecommunication
PG - M.Tech - Computers, Electronics/Telecommunication
Doctorate - Doctorate Not Required
Company Profile:
Nokia Solutions and Networks is the world"s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world"s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly. With headquarters in Espoo, Finland, we operate in over 150 countries around the globe.
Contact Details:
Recruiter Name:HR
Contact Company:Nokia Solutions and Networks India (P)Ltd
Telephone:Not Mentioned
Reference Id:71552
Website:http://nsn.com/
naukri
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