KBR

Job Description:

 DUTIES AND RESPONSIBILITIES

The candidate will be a team-oriented individual with proven experience in providing end user technical and functional support in troubleshooting the areas in HR (Time & Labor and Payroll), Materials Management (Procurement), Project Systems, Security, and Financial/Controlling (Accounting) within Oracle EBS and/or SAP. Candidate will have a working knowledge regarding segregation of duties relating to security roles and management. Experience with GRC for Oracle EBS and/or SAP a plus. Uses experience and problem solving skills to develop and improve processes. May provide guidance to less experienced team members. The candidate must be self-motivated, demonstrate time management skills, and work independently with minimal direction. Excellent communication skills are required to interface with a wide range of internal and external customers in solving complex end user problems. Skills required for this job are typically acquired through the completion of an undergraduate degree and 5+ years of experience.

  

SPECIFC DUTIES:

Prioritizes, solves and escalates trouble tickets to meet service levels and user expectations.

Acts as a third level support resource to solve complex ERP problems in two or more of the above areas of concentration.

Ensures continued service delivery for end users by monitoring and addressing routine and complex tickets per company procedures.

Recommends and conducts training for team members as required.

Provide input to the Audit process as required.

Furnishes reports as required upon request.

Participates in the ERP change control meetings as required.

Ensures established processes, procedures and standards are followed and makes improvement recommendations.

Develops and maintains clearly written documentation.

 QUALIFICATIONS AND SKILL REQUIREMENTS:

Strong customer service and management skills when working with clients and internal customers.

Advanced knowledge in Microsoft PC operating systems.

Working knowledge of EBS and/or SAP printing environments.

Demonstrated knowledge of role based security in an ERP environment.

Understanding of workflow methodologies in an ERP environment.

Thorough knowledge of governance, risk, and compliance concepts and practices.

Full understanding of governance, risk, and compliance concepts and practices.

Demonstrated knowledge of networking protocols and topologies including LAN/WAN.

Proven time management skills

Established organizational skills, as well as strong written, oral and presentational communication abilities in order to work with all levels of staff, including management

Demonstrated ability to work in matrix team environments

Competencies:

Well organized, independent thinking: Incumbent must be process driven and use good judgment to ensure that appropriate guidance is sought and all necessary approvals are obtained before taking actions. 

Logical analysis/problem solving: Job requires employee to think through and solve complex problems step by step; often looking beyond the obvious solution to a problem.

Individual innovation: Incumbent must motivate him/herself, define a path forward and implement it after gaining the proper level of approval.

Business oriented: Candidate should have a clear understanding of business objectives and an ability to see the entire picture to articulate a proposed solution.

Capacity to learn: Candidate must have the ability to quickly adapt and learn new and changing technologies.

Excellent Communication Skills: Must be able to communicate clearly with various types of individuals at multiple levels within the organization.

Leadership Skills: Ability to motivate and keep on task others within the group.

Salary:Not Disclosed by Recruiter

Industry: Oil and Gas / Energy / Power / Infrastructure

Farea: IT Hardware, Technical Support, Telecom Engineering

Role:Customer Support Engineer/Technician

Keyskills:IT CUSTOMER SUPPORT

Desired Candidate Profile:

Education: UG - Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization, Computers, B.Sc - Any Specialization 

PG - Any Postgraduate - Any Specialization, Post Graduation Not Required 

Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Company Profile:

KBR, Chennai

KBR Company Profile:

Headquartered in Houston, Texas, KBR is one of the world's premiere engineering, procurement, construction and services companies, employing approximately 27,000 people in more than 70 countries on six continents. As KBR embarks upon our second century of operations, we have evolved into a prominent supporter of the energy, hydrocarbons, power, industrial, civil infrastructure, minerals, government services and commercial sectors.

Since becoming an independent company in 2006, KBR has expanded our position in the markets we serve. We offer a wide range of services through these business units: Oil & Gas; Downstream; Technology; Infrastructure, Government and Power (IGP) Americas; IGP Europe, Middle East and Africa; IGP Asia Pacific; IGP North American Government and Logistics Canada Operations; U.S. Construction; Building Group; Industrial Services; and Ventures..

Contact Details:

Recruiter Name:Tom Segers

Contact Company:KBR

Reference Id:SIDT30

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