At HP we believe technology

Company Profile:

At HP we believe technology can create new possibilities for people around the world-from high school students and soccer moms to budding entrepreneurs, government officials, and business executives. We're the largest IT company on the planet, with 304,000 employees working in approximately 170 countries around the world. And we are able to leverage our size and scope to deliver real value in the products and services we offer. Our healthcare solutions are helping hospitals reduce errors and insurers bring down costs. Our TouchSmart products are helping individuals with autism communicate for the very first time. Our digital printing solutions are revolutionizing the publishing industry by allowing publishers to print individual books on demand. And that's just the beginning. Where others see challenges, we see opportunities. So we never stop exploring. We never stop at impossible. And we can't wait to show you what we think of next. 

HP in India: Established in 1988, India is one of the largest and most diverse sites for HP outside of the US. Based on revenue, HP in India is the country's Number One domestic company and is also the Number One multinational company [Source: Data Quest 2009*]. Based on revenue, HP is the country's number one domestic company as well as the top multinational company in the IT industry. It is one of the nation's largest employers, with businesses spanning customer support to R&D and systems engineering. HP is ranked among the top 10 Best Companies to work for by Business Today, a leading Indian publication, and it is recognized as a Hewitt Best Employer (2009). We are also the leading brand across many product and services categories and have won critical acclaim at the NASSCOM Foundation Social Innovation Honors' (2009). HP's participation in national climate change consortiums provides a valuable opportunity to lead and drive the country's transformation to a low-carbon economy.

Designation:Business Operations Associate

Job Description:

Monitoring Day-to-day query handling

Advanced Troubleshooting/Analytical Skills

Team Management Skill

Decision Making Skill

Coordinating with Various support teams

Taking part in projects

Support the leads to achieve Business metrics

Handling Customer Escalations and meeting their demands

Presentation skills\Problem-solving skills\Project management skills

Handling Problem management tickets with IT

Making Presentations

Managing Elevation of SD/IM/MI/PM tickets with IRC

Tracking & Maintaining data

Meeting customer demands ( Turnaround Time & Accuracy parameters)

Participating in business calls with clients

End to End process understanding, perspective and performing the role

Analyzing root causes and resolving

Flexible for working in 24x7 shifts

Self-starter & works beyond delegation & process oriented assignment

Assist in developing improved process & procedures.

Supports complex-level transactional processes with minimal supervision.

Provides troubleshooting and problem-solving support of basic- to complex-level problems

Training New/Existing Members

Desired Profile Undergraduate degree in Computer science background or Engineering

Typically with 4 -6 Years of experience

Strong interpersonal and communication skills

Excellent communication skills with the ability to impart ideas in both technical and user-friendly language

Strong in MS-Office, Presentation and reporting

Problem-solving skills

Project management skills

Should have had experience working in troubleshooting applications, handling customers.

Email etiquette

Education and Experience Required 

Associate degree preferred or equivalent experience.

Typically 6+ years of experience in business operations or supply chain function. 

Knowledge and Skills Required 

Advanced knowledge of SAP and Microsoft Office suite.

Advanced written and verbal skills.

Mastery in English and local language.

Advanced technical knowledge specific to business function.

Excellent multi-tasking ability.

Excellent understanding of demand and supply planning processes.

Strong project management skills.

Experience 4 - 6 Years

Industry Type IT-Software / Software Services

Role Associate/Senior Associate -(NonTechnical)

Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations

Education UG - B.Sc - Computers, B.Tech/B.E. - Any Specialization 

PG - Any Postgraduate - Any Specialization 

DOCTORATE - Doctorate Not Required

Location Chennai

Keywords Escalations, Business Operations, Problem Management, Business Operations Associate, Operations

Contact Details:

Contact:HR 

Hewlett-Packard India Pvt Ltd 

Website:http://www8.hp.com/in/en/jobsathp/index.html

Job Posted:20 Sep

Reference:1305891

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