Job Description:
We are looking to hire young, dynamic, passionate individuals who will contribute to achieve great height in terms of Customer experience.
As member of the our team, you will have the opportunity to work in a challenging, fast paced, technology-driven environment while playing a critical role supporting the
Business leadership team to achieve its business and strategic objectives.
PRIMARY RESPONSIBILITIES:
Resolve customer complaints via email, chat, or social media.
Act as the company gatekeeper.
Work with Operations Lead to ensure proper customer service is being delivered.
Maintain Process SOPs
Maintain MISs and report scope of improvement
Major Responsibilities:
The incumbent will be a part of Operations cum online support team. He/she will be primary responsible to take care of Email/Chat Support along with other operational activities as required. Therefore candidates having relevant experience in email and Chat support may apply.
The incumbent having sound knowledge of Cricket / Fantasy Cricket / Rummy with good written abilities will be preferred.
Salary:Not Disclosed by Recruiter
Industry:Animation / Gaming
Farea:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Associate/Senior Associate -(NonTechnical)
Keyskills:Customer Service Business LeadershipCustomer ComplaintsOperations Management Chat Support MIS
Desired Candidate Profile:
Education: UG - Any Graduate
PG - Any Postgraduate
Doctorate - Doctorate Not Required
Company Profile:
Junglee Games
Junglee Games
Contact Details:
Recruiter Name:HR
naukri
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