Friday, July 4, 2014

BPO Job

Location:Mumbai, Maharashtra

 Inventurus Knowledge Solutions

Job Description:

Employee will be responsible to management the Engagement Initiatives for Mumbai while ensuring the processes and policies are adhered too. Lead the team towards achieving the targeted.Attrition rate and ensure the Engagement Calendar is followed as per the schedule. 

Responsibilities: 

Monitor and evaluate teams performance, and share feedback 
Ensure the New Hire Engagement process and the 
Engagement calendar is followed and upgraded/ updated basis requirement
Keeping a close tab on the attrition % and bring about effectiveness in the EWS accuracy
Work on Low performers and the PIP process
Work on Exit interview Analysis/ Attrition analysis and come up with initiatives to curb attrition
Engage in Employee motivation activities with focus on CSR activities
Work on Process improvement projects on Quarterly basis 
Carry out Team members performance review at the regular intervals
Follow the TAT for required activities
Manage and generate reports basis requirements
Other duties as assigned

Requirements:

Experience, Knowledge, Skills/competencies required (what is expected to be achieved to meet organizational goals)
5 + years of experience in Engagement
Post Graduation in Human Resources preferred
Fundamentals of Computers with typing speed 30+ WPM, sound knowledge about Word Excel and Power Point
Should be comfortable working in Flexible shift timings ( 11 am 8 pm / 1 pm 10 pm)

Company Description:

Established in 2007, Inventurus Knowledge Solutions (IKS) is a global Revenue Cycle Management company that is headquartered in New York and has delivery centers in Alabama, Mumbai, and Hyderabad and a sales and solutions office in Los Angeles. From a four member team to over 1,000 employees, we hav ve grown to be a respected outsourcing partner with extensive domain expertise and advanced outsourcing processes and technologies.

Additional Information:

Last updated:
04/07/2014
Job type:
Full time
Position type:
Permanent
Vacancies:
2
Minimum experience:
Between three and five years
Education:
B.A
Salary range:
? 3,50,000 - ? 5,00,000 / Yearly (Gross Pay)





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