BPO Job

Location : Ahmedabad, Gujarat

 Radix

Job Description

Key Responsibilities
Product Support
Respond to support tickets & Live Chat queries from clients within agreed Service Level Agreements
Resolve client queries in a fast and professional manner
Keep client updated on the progress of resolving their support ticket & queries
Ensure all support coming in on emails, phones and conversations is logged in the
Internal support system
Log any bugs or feature request in bug and feature handling system
Feedback any important client information to Client Services Team and/or
Solution training
Conduct a Training for Business Ready Solution
Assist client for Setup & handholding

Education & Experience
Graduate or Diploma Preferable
Experience in Support or Customer Service can be an Advantage
Calm, responsible & sincere profile can be given priority
Flexibility to work in night shift in between 9PM-6AM

Requirements

UG - Any Graduate - Any Specialization, Graduation Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required

Company Description

Radix is a clique of multitalented and vibrant people in quest of opportunities to deliver quality outsourcing services. We make no fuss about vision or mission. We just follow the simple rule of ‘identify the need and persevere to meet it’. Enjoying a humble beginning a decade ago, Radix tod day commands attention in enterprise class real time applications hosted on Cloud or SaaS. Creativity, commitment, robust delivery and transparency are our founding stones that have made us set standards adopted as industry best practices.

Nobody understands your business better than you. Radix is a unique attempt to understand you and your business from your point of view.      


Additional Information

Last updated:
04/07/2014
Job type:
Full time
Position type:
Permanent
Vacancies:
3
Minimum experience:
Less than one year
Education:
Compulsory Education
Salary range:
? 1,00,000 - ? 1,50,000 / Yearly (Gross Pay)


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