BPO Job

Location : Bangalore, Karnataka

 Multi Recruit

Job Description

Key Functions & Roles of the Candidate:

• Achieve team sales target
• Deliver support to agents through coaching and act as a role model
• Recruit qualified agents inline with manpower targets through recruitment support (recruitment agency, ads, telecalling, etc) and own referrals
• Conduct weekly / monthly meeting to review performance, disseminate Company information , address common problems and concerns and rally the team to achieve goals
• Set weekly production target for team of agents
• Identify agents development needs and work with Training Department to schedule appropriate technical , product and skills training
• Visit / Co-ordinate with local telemarketing vendors to resolve performance issues and update on results
• Further relationships with partner’s staff at their points of presence to generate quality leads for agents
• Accompany agents on customer visits to support and improve sales skill
• Co-ordinate/carry out training of Tele callers.
• Develop agents in line with career development / training requirements of the Company


Support Responsibilities:

• Motivate by providing support , recognizing good performers and arranging appropriate team-building activities
• Develop agents in the furtherance of Company objectives
• Review agent performance against target and identify training needs
• Ensure agents work in accordance with Company standards, the regulation and ethics and maintain licensed status
• Work with Manager of Managers to establish realistic yet challenging target
• Complete regular and ad hoc reports promptly
• Schedule regular performance reviews
• Make necessary decisions based on agent performance
• Plan recruitment activities to maintain manpower levels
• Ensure service levels agreed are delivered
• Provide management with competitor information
• Meet customers to resolve issues where necessary
• Handle complaints in a timely and professional manner
• Host events for customers to develop new and long-term relationship
• Attend training and keep abreast of product and service developments
• Keep up-to-date with market developments, Company policies, procedures, sales process and legislation and disseminate to team.

Company Description:


      Multi Recruit provides you with prepaid fixed low cost recruitment solutions for any vacancy in any sector and in any location across India. With coverage of the best job boards, candidate databases, niche websites and social media sites, our recruitment channels give us access to almost every job-s seeker, and our experienced team's knowledge will deliver only the best candidates to you. We offer you a low risk solution for all your recruitment needs; no matter how large or small your business and wherever you are based within India.
For more Info check : www.multirecruit.co 


Additional Information

Last updated:
04/07/2014
Job type:
Full time
Position type:
Permanent
Vacancies:
20
Minimum experience:
One year
Education:
Diploma



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