BPO Job

Location : Kolkata, West Bengal

SAPS XL Technologies Pvt. Ltd.

Job Description:

  As a QA a candidate would have to:-

•Audit the number of sales calls made by agents on a daily basis.

• Record feedback and to let the Customer service rep know about his/hers areas of improvements.

• Bring in necessary changes to the process and constant updation of core process.

• Attend call calibrations with T&D and HRD professionals.

• Check if the TSR has used the right telephone etiquettes, followed appropriate hold. procedures and has a  given a proper resolution for the customers request calls to ensure positive customer experience and  provide direct feedback on observed performance.

• Conduct regular one on one session to ensure maximum employee satisfaction & productivity.

• Ensure team bonding and team interaction as to avoid attrition happening on the grounds of dissatisfaction  in the team.

• MIS reporting as well as optimum utilization of resources & system.

  Interested candidates can call on 9230577311 OR walk-in for interview from Monday to Saturday between 

10 to 5 pm at our office address:-

SAPS XL Technologies Pvt. Ltd.

Saraswati Apartments, 3rd Floor,

86 Golaghata Road, Kolkata – 700048

Requirements:

Desired Candidate Profile:

• Good Communication skills.
• Self driven.
• High self motivation.
• Team player.
• Qualification: Graduation (Any Stream).
• Experience: 1 to 3 Yrs.
• Job Location: Ultadanga, Kolkata.

Company Description:

SAPS XL Technologies is a leading BPO in India, offering customized and cost-effective services to meet the unique requirements of developed markets in USA, UK, Ireland, Australia & Other parts of the world.

Additional Information:

Last updated:
04/07/2014
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
One year
Education:
Diploma



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