BPO Job

Location : Mumbai, Maharashtra

 Careerz Inn

Job Description:

- To manage the day–to-day planning and Operation
- Preparing SLA’s and SOP’s in alignment with business counter parts and Internal Quality team.
- To manage the day–to-day planning and Operation
- Preparing SLA’s and SOP’s in alignment with business counter parts and Internal Quality team.
- Maximize productivity
- Thrust on quality and accuracy
- Reporting of discrepancies and difficulties met in reaching quality goals or time schedules to the Manager
- Report and distribute management information highlighting areas for improvement and those of concern and opportunity   
- To effectively represent his own in front the superiors and management.
- People Management & Staff Development
- Work closely with the team to understand their Problems and address them
- Monitoring, Coaching and counselling the team members with timely Feedback.
- Supervision of team members.
- Required making decisions on matters to support smooth operations
- Appraise and develop staff
- Performance Appraisal of Team along with the Manager.

Requirements:

Criteria for Performance Evaluation (KPIs)

-    Meeting the Service Level Agreements
-    Accuracy & Productivity of the team
-    Internal and external customer feedback
-    Planning and organization of work - meeting Turn-around-Time (TAT)
-    People Management (Absenteeism & Attrition)
-    Respecting time-lines
-    Quality of work - Accuracy
-    Customer relation management
-    Share information, best practice, knowledge management
-    Number of complaints.

Qualification and Experience

-    Engineering Graduate from a recognized University with relevant experience in managing team or process for minimum 2 years

Skills & Qualities:

-    Good communication skills (oral/written)
-    Proficient in Microsoft Office Applications (MS Word, MS Excel, MS Power Point, Internet Explorer)
-    Excellent interpersonal skills; Team player
-    Should have good leadership & problem solving skills
-    Good presentation skills
-    Analytical thinking

Company Description:

    We at Careerz Inn, offer one of the finest HR services portfolios ranging from Executive Search, Temporary Staffing, Recruitment, Specialists-on-Contract, Consulting, Outsourcing, and HR Automation. Our vast network across the country helps us to serve our customers better.
We continue to focus   on developing customized and innovative HR services, providing the full spectrum of HR services and the experience of working with the largest number of customers, candidates and flexi-employees.

Additional Information

Last updated:
04/07/2014
Job type:
Full time
Position type:
Permanent
Vacancies:
10
Minimum experience:
One year
Education:
B.Tech/B.E.
Salary range:
? 5,00,000 - ? 6,00,000 / Yearly (Gross Pay)



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