BPO Job

Location: Gurgaon , Delhi-NCR

Trounce Infotech Pvt. Ltd.


Job Description:-

Accountable for individual sales revenue target (predetermined by the business) .
Understanding and Creating (as and when required) the need of the product for new/prospective customers through gaining confidence and sales.

       To provide tech support to customer regarding their query, for company’s products.
Ability to understand/comprehend the customer's requirements and action accordingly .
Emphasizing on key words, handling objections and using product/service benefits to respond to customers queries .Accurately capturing required customer details (as and when required with prior approval) .
Handling irate/demanding customers - where necessary, in a tactical manner.
Should have sound knowledge of latest/upcoming products/processes services.
Achieve Call Quality requirements as outlined via Call Monitoring Guidelines , excellent growth opportunities.Fare knowledge of Computers & Laptops and Basic Troubleshooting.

Company Description:

Trounce Infotech is an international call center outsourcing company having offices throughout India as well as aboard.We specialize virtually in all categories of call center services and render high quality Inbound, Outbound and Web Enabled services. By managing the outsourcing services in n an efficient manner we allow our clients to fully focus on their core business competencies so that they might expand on their business. As the result, businesses immensely save in terms of capital investment, training as well as recruitment of the manpower. Trounce Infotech manages a broad range of inbound and outbound services for the clients from different industry segments 


Additional Information:

Last updated:
04/07/2014
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
One year
Education:
Compulsory Education



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